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Delivery Support Administrator

Delivery Support Administrator

Vets for PetsStafford, England, United Kingdom
13 days ago
Job type
  • Full-time
Job description

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Delivery Support Administrator, Stafford

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Client : Vets for Pets

Location :

Stafford, United Kingdom

Job Category : Other

EU work permit required :

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Job Reference : 2ffabf33e41b

Job Views : Posted :

02.07.2025

Expiry Date : 16.08.2025

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Job Description :

Delivery Support Administrator

25,017, 4 on 4 off, 12 hour shifts 06 : 00 – 19 : 00

The Role

At Pets we are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a Delivery Support Administrator to join our transport team at our Fulfilment Centre in Redhill, Stafford .

Your Responsibilities

  • Provide an effective communication link between our stores and distribution teams.
  • Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans.
  • Communicate with out based delivery teams, providing support and information relating to schedule and store requirements.
  • Communicate to retail colleagues and out based delivery teams around airlock holiday / sickness, including any necessary re-delivery plans.
  • Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently.
  • Accurately record and maintain data around any delivery disruption which has resulted in early / late / rolled.
  • Analyse the E / L / R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review.
  • Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team.
  • Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams.
  • Consult with new store / closure project teams to develop and establish effective communication links and ensure critical path deadlines are achieved.
  • Tracking of promotional orders to ensure outbound is achieved in line with go live dates.
  • Ensure housekeeping of store restrictions log / store walkthroughs / hot stores / emergency store contacts
  • Develop and maintain collaborative relationships to ensure communication and feedback always remains open and honest.
  • Support the SFC transport operation with day-to-day administrative duties.

What you will bring

  • Good organisational skills
  • Proven communication skills both written and verbal – clear communication is key for this role.
  • Able to react quickly to meet changing priorities.
  • Excellent attention to detail
  • Good system and IT skills (Excel, Word, Outlook)
  • Experience within a similar distribution environment is desirable but not essential.
  • Enjoy problem solving.
  • Capable of working under pressure

    • What you will get in return

  • Attractive rates of pay.
  • Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
  • An extra day’s holiday when it is your birthday.
  • Personal Health Insurance scheme (if in Pension Scheme)
  • Life assurance
  • 20% Pets at Home discount scheme after 12 weeks service
  • Pets’ “Treats” voluntary benefits package

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    Support Administrator • Stafford, England, United Kingdom