MCC Controller

A new opportunity has arisen with my client for an MCC Controller. The MCC Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company's strategic position within the aviation market by offering a premium MRO service. Role : MCC Controller Salary : Upon Application Location : Stansted - The role is based in an office environment 3 days per week at Stansted HQ (initially) and remotely the remainder of the week. Hours : 7am-7pm - 5,5,4 Shift Pattern Responsibilities : Operation Provide a bespoke solution to a customers AOG occurrence. Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date / time and allocated resources. Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers. Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders. To assist the operations manager with the daily operation of the MCC department and supporting the day to day operation. Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.Compliance Ensuring standard operating procedures are complied with and maintained through an AOG recovery. Maintain awareness...