Lead Service Delivery Manager - MSP

We are working with an outstanding reputation for delivering excellence, particularly within the Public sector. As a trusted Managed Services Provider (MSP), they are the “go-to” partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager!

If you are interested inthis opportunity, we encourage you to apply today!

Responsibilities :

• Lead and oversee a team of SDMs across various client accounts.
• Facilitate the smooth transition of new services from projects to Business as Usual (BAU).
• Ensure all operational processes are documented and maintained for accurate customer reporting.
• Build and maintain strong client relationships and ensuring SLAs are met..

Skills / Must have :

Experience leading SDMs and managing complex client needs.

Proven success in service delivery.

Good broad technical knowledge

Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management.

Excellent client engagement skills, especially in IT services for government and private sector clients.

Benefits :

Pension Scheme

Health Insurance

Life Assurance

25 days annual leave (with the option to purchase more)

Salary :

65,000

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