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Service Advisor

Ethos FoundationStafford, England, United Kingdom

19 days ago

Job type

Full-time

Job description

3 weeks ago Be among the first 25 applicants

Service Advisor – Automotive Dealership

Location : Stafford

Salary : £28,000 – £34,000 OTE

Hours : Monday to Friday, 8 : 00am – 5 : 30pm

Saturdays : On a rota

Are you great with people, thrive in a fast-paced environment, and have a passion for the motor trade? We're looking for an experienced and customer-focused Service Advisor to join a busy dealership team in Stafford .

This is a fantastic opportunity if you enjoy being the friendly face that keeps things running smoothly for customers, from booking their vehicles in to handing them back over – serviced, repaired, and ready to go. You'll be part of a supportive service team, working closely with technicians and advisors to make sure everything's handled efficiently and professionally.

What You'll Be Doing

Welcoming customers and guiding them through the service process
Upselling products, services, and repair work where appropriate
Keeping customers updated and informed throughout
Using systems to raise job cards and process all necessary paperwork
Working with the workshop to coordinate bookings and manage expectations
Ensuring a positive customer experience from start to finish

What We're Looking For

Previous experience as a Service Advisor in the motor trade is essential

A confident communicator who can build strong relationships with customers and colleagues

Well organised, with the ability to multitask and stay calm under pressure

Comfortable using computers and internal systems

Team player who's happy to step in and help when it's busy

A genuine passion for the automotive industry

What's On Offer

A competitive salary of £28,000 – £34,000 OTE

Monthly bonus and commission opportunities

31 days holiday (including bank holidays)

In-house training and development support

Employee discounts and referral bonuses (up to £1,000)

Access to an employee assistance programme

Free annual flu jab

If you're ready to bring your customer service skills into a role where every day is different, we'd love to hear from you.

Apply today and take the next step in your automotive career.

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services

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Service Advisor • Stafford, England, United Kingdom