Junior Helpdesk Engineer

Do you have MSP or client facing experience? Are you looking for the chance to develop professionally? Working with a fantastic family run MSP near Bishop Stortford, they are situated in the beautiful Essex countryside and have an opening within the team. This is a business where the Helpdesk team are close and they regularly socialise together. This is a chance to develop your technical skill, work with an array of technologies and decide on which route to take based on your interest. They have grown organically over the last few years, and adapted their progression routes, enabling each engineer to decide a specialism, so you won’t stagnate. You can explore what matters to you! Responsibilities : As a Junior Helpdesk Engineer, you will…

• Provide support to incoming calls & tickets
• Provide initial fault resolution remotely
• Triage tickets to agreed SLA’s, escalating when necessary
• Carry out onsite installations when required Requirements : As a Junior Helpdesk Engineer, you will need…
• Experience working within a helpdesk team
• A logical thinker, looking to solve problems
• Strong customer service skills
• Ability to work independently under pressure Benefits : As a Junior Helpdesk Engineer, you will get…
• Quarterly profit-sharing bonus scheme
• Opportunities for hybrid working
• 24 days holiday plus 2 days holiday for Christmas
• Train...