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Customer Service Assistant

Customer Service Assistant

TenpinManchester, England, United Kingdom
24 days ago
Job type
  • Full-time
Job description

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We love to entertain! It’s in our DNA!... and it’s not just about

bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser

Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully

licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our

centres are fantastic places to visit, and even better places to work in. Why

not come and help us entertain?

We are looking for people who want to work in a fun environment. You

need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding

experience for our customers. This includes booking customers in at reception,

being a point of contact for customer questions, being alert to sales

opportunities, hosting individuals and children's parties, delivering food to

the lanes, keeping the centre clean and tidy.

You'll be involved in a range

of departments, from hosting children's parties and overseeing the Laser Arena

to managing Escape Room experiences and running karaoke rooms. Each day will

offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional

customer service will be at heart of your role. You will also need to be

confident and comfortable when dealing with customers.

Skills You Need

  • Full of determination, enthusiasm, and be able to

work in fast-paced environment

  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and
  • have strong communication skills

  • Fully flexible around working pattern (evening and
  • weekends will be required)

  • Be approachable and helpful
  • Be organised, able to multi-task and attention to detail
  • A strong team player
  • Tenpin Treats – Retailer discounts, Cycle to Work
  • Scheme, Smart Tech and Best Doctors

  • Free Bowling for family and friends
  • Free Food
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance – 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards
  • If you are looking

    for career development, then Tenpin is a great place to start. We continually

    strive to develop our network of impressive and highly successful sites, and

    recognise great people contribute to great success! Most of our managers joined

    us as a Team Member and have progressed into management or senior roles.

    What Happens Next?

    If you are ready to

    develop your career with us, click apply and complete the short application

    process (2 mins).

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    Customer Service Assistant • Manchester, England, United Kingdom