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Service Advisor

Service Advisor

Jago ConsultantsNewbury, GB
30+ days ago
Job type
  • Full-time
Job description

Job Description

Service Advisor Vacancy!

My client is looking for an experienced Service Advisor for their busy Aftersales department.

Requirements :

  • Excellent communication, interpersonal, and negotiation skills
  • An ability to be highly organized and able to prioritize workloads
  • A positive attitude at all times and always lead by example
  • At least two years of previous Service Advisor Experience within a main Dealer.

Objectives include :

  • Maximising service profitability through the use of professional sales techniques
  • Sell additional products, services and repair works in a professional manner
  • Ensure customer awareness of all products and services available.
  • Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
  • Maintain effective liaison with sales, parts, and workshop teams.
  • Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials, etc are current and in first-class condition.
  • Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
  • Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
  • Proactively contact customers to update them on the progress of work.
  • Notify customers promptly of the completion of work.
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

    • you will-

  • Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
  • Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
  • Accurately maintain departmental systems
  • Ensure compliance with all health and safety / environmental / company policies
  • Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

    • Salary – Basic salary of £26k-£26.5k + bonuswith an OTE of£32k

    Hours – Mon- Fri 8 am-6 pm with 1 in 4 Saturday mornings 8 : am-1 pm

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    Service Advisor • Newbury, GB