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Sales Associate

LONGCHAMPLondon, England, United Kingdom

30+ days ago

Job type

Full-time

Job description

Job Description

Title : Sales Associate

Location : Westfield

Reports To : Store Manager

The Brand

Based in Paris, Longchamp is a large, optimistic, and independent family business with an international reputation.

Joining Longchamp means participating in the creation and distribution of fashion and leather goods that are both fair and beautiful, reflecting excellent craftsmanship.

With a presence in over 25 countries and a network of over 3,500 employees, the company seeks new, free-spirited, creative, and committed talent to support its growth in the UK market within a demanding and caring environment.

Our expanding business worldwide offers exciting opportunities for personal development and career growth.

Customer Service

Greeting and assisting local and international customers, proactively introducing them to the brand, collections, and product lines;
Listening to and identifying customer needs;
Respecting customer service policies by delivering sincere and impeccable service following the company's sales process to ensure a memorable customer experience;
Developing effective sales pitches;
Applying complementary and additional sales techniques;
Providing after-sales service, handling dissatisfaction and complaints with appropriate solutions;
Preparing for sales and promotions.

Clienteling

Building customer loyalty through personalized follow-up and ongoing contact;

Monitoring and developing the store's customer portfolio using CRM tools.

Store Organization

Key holder for opening and closing the store, if applicable;

Opening and closing the checkout, cashing up as needed;

Ticketing and stock replenishment when necessary;

Ensuring efficient store operations;

Maintaining product displays in line with company standards;

Assisting with stock takes and stock control, suggesting restocking needs.

REQUIRED PROFILE

Enthusiastic, reliable, energetic self-starters with at least 3 years' experience in luxury retail;

Recognized for exemplary behavior, dynamism, autonomy, and proactivity;

Strong interpersonal and communication skills, customer-oriented with team spirit;

Fashion or retail industry degree preferred; experience in boutique or fashion retail advantageous;

Experience with retail POS systems and key holder responsibilities is a plus;

Passion for luxury retail and customer service encouraged; multilingual skills (Mandarin, Cantonese, Japanese, Korean) a plus.

Benefits

Competitive salary, monthly and annual bonuses, pension contributions, generous holiday allowance, private health cover, enhanced maternity / paternity / adoption pay, staff discount.

Longchamp values diversity and inclusion, fostering an equitable work environment that recognizes the importance of diverse perspectives. The company promotes authenticity, individuality, and equal employment opportunities, empowering employees to reach their full potential and grow professionally and personally.

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Sales Associate • London, England, United Kingdom