It Support Apprenticeship

At the core of the business are their guiding principles : exceptional customer service, a team of friendly, knowledgeable specialists, and a relentless pursuit of the ultimate customer experience. They offer a diverse range of services, including network security, professional services, web design, and networking solutions, making this role your gateway to a world of opportunities!

Role Responsibilities :

• Progression onto the Level 4 Network Engineer programme.
• Liaising with end users and booking couriers.
• Accurately updating IT systems for incoming and outgoing goods to maintain accurate stock inventory and hardware asset management.
• Disposal of IT equipment in accordance with Waste Electrical and Electronic Equipment (WEEE) Regulations 2013.
• Following Software Asset Management guidelines and processes.
• Providing advice, guidance, and assistance on all IT devices set up and operation, including troubleshooting hardware and software issues, and replacing faulty hardware components.
• Contacting end users via available channels and explaining technical information in non-technical terms.
• Self-auditing all work to ensure it meets technical and operational quality standards.
• Working towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

This role is Monday to Friday, 9 : 00 am - 5 : 00 pm, with some flexibility in start and finish times.

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