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Client Services Associate

Client Services Associate

Interpolitan Money Limited.London, England, United Kingdom
6 days ago
Job type
  • Full-time
Job description

About Interpolitan Money

Interpolitan has a purpose to empower global opportunities for our clients, partners and people.

We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers.

In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide.

We’re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way.

Our global business has team members in the UK, India, UAE and Canada. We’re looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

We’ve recently been recognised as one of the Best Companies to Work For 2025, and that recognition speaks to the culture we’ve built. Our clients expect high standards and a discreet, tailored service. And so do we.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

About The Role

Interpolitan Money is looking to hire an enthusiastic and organised Client Services Executive to be part of a growing team that’s focused on delivering high-quality, human service to clients across multiple time zones. You'll be one of the first voices or messages a client receives so what you say and how you say it matters.

You’ll support both new and existing clients, handling a mix of queries and early engagement conversations. Whether it’s onboarding a new account, resolving an issue, or helping a client make the most of our services, you’ll be someone who makes it easy to do business with us.

This is a shift-based role covering the hours of 5am to 10pm, working on a rota to support clients globally. Early and late shifts can be worked remotely, offering flexibility around your schedule.

What you’ll be doing

Client Experience & Enquiry Management

  • Handle a wide range of inbound client queries via phone, email, and live chat with efficiency, discretion, and warmth
  • Deliver tailored, proactive solutions that reflect our commitment to luxury service and operational excellence
  • Act as a confident and reassuring presence ensuring every client interaction feels seamless and personalised
  • Complete all KYC, compliance, and CRM data requirements to the highest standard of accuracy and confidentiality
  • Engage with new clients during onboarding and welcome stages, ensuring early interactions are thoughtful, professional, and on-brand

Account Support & Relationship Growth

  • Identify behavioural and service patterns to spot cross-sell opportunities and escalate accounts with strategic potential
  • Use client insights and data tools to support account plans and long-term engagement
  • Collaborate with the wider Client Strategy & Insights team to deliver a unified, high-quality service experience
  • Support clients across various regions and time zones especially the Middle East, North America, and Asia offering flexibility in scheduling where required
  • Capture and act on client feedback to improve service quality, tools, and internal processes
  • Experience in a premium contact centre, luxury hospitality, private banking, or professional services environment is highly valued
  • Passionate about delivering a consistently high-end, human-first service across cultures and channels
  • A confident communicator, adaptable, empathetic, and capable of handling sensitive issues with maturity and discretion
  • Commercially aware with a proactive mindset, you know how to turn a good conversation into a valuable relationship
  • Comfortable using CRM systems (e.g. HubSpot or similar), handling client data accurately, and navigating service tools with ease
  • Flexible, collaborative, and genuinely energised by client satisfaction and continuous improvement

    • Nice to have

  • Experience working for a fast-paced global financial services company
  • Multilingual fluency is a strong advantage, Arabic, French, Mandarin, or Hindi / Urdu would be particularly beneficial
  • Opportunity to learn and develop new skills
  • Quarterly team celebrations
  • Attractive Employee Private Health
  • 25 days annual leave
  • Compulsory Birthday off
  • ESOP Participation
  • 2 days annually to volunteer for an initiative or charity
  • Annual company Unplugged Week
  • Access to independent financial advisor (UK)

    • Why You'll Love Working Here :

  • Be part of a fast-growing, internationally recognised business shaping the future of alternative banking
  • Deliver impact across a global client base with the autonomy and support to do meaningful work
  • Access opportunities for growth, whether through cross-functional projects, regional exposure, or internal development pathways
  • Join a collaborative, values-driven team where excellence, discretion, and ambition are celebrated
  • Benefit from structured training, leadership visibility, and a hybrid work model designed to bring out your best

    • Ready to take the next step in your career journey? Submit your application today and help shape the future of finance.

    Interpolitan is an equal opportunity employer. We are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people from diverse backgrounds, experiences, abilities and perspectives, and believe our differences add value to our organisation.

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    Associate Client Service • London, England, United Kingdom