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Showroom Underfloor Heating and EE Manager

The Underfloor Heating StoreBasildon, England, United Kingdom

9 days ago

Job type

Full-time

Job description

Showroom Underfloor Heating and EE Manager

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About Us

The Underfloor Heating Store is one of the UK’s largest suppliers for Underfloor Heating. Acting as a one stop shop for all underfloor heating enquiries and specialising in both water and electric based systems. The company has deep roots within the marketplace having been established since 2008. Now a part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, PlumbNation and PlumbWorld serving trade and consumer customers across the new build, social housing, and repairs & maintenance sectors of the residential and commercial construction categories.

Responsibilities :

Our Underfloor and EE Manager are expected to take responsibility for being the first port of call in the showroom, and to handle face to face customers with a five-star customer service approach to secure the potential sale. To proactively develop new and existing relationships with engineers and installers and to process customer quotes, orders, and enquiries across our entire underfloor heating range. To ensure customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service. You will process and recognise your customers’ needs and requirements and will upsell where appropriate to do so. You will then be tasked with following back on your customers quote to answer any questions and convert into a sale. You will be well versed in managing a sales pipeline and following up on enquiries and leads.

Managing inbound calls for Trade Counter and Core Sales when avaliable.
Outbound calling to maximise sales opportunities.
Managing and increasing footfall, alongside generating appointments leading to closing the sale.
Work alongside the CPS show room team to exceed sales targets.
To assist with quotations and orders and ensuring HubSpot and Orderwise are up to date with relevant notes.

Brand image

Raise awareness of the Trade Counter by telephone and online platforms in line with the brand guidelines

Maintaining the brand image to the highest standards

To ensure the showroom is neat and tidy, and the displays are always operational

Customer Service

Assisting any walk ins though consultation

Being on hand for collections

To ensure that customers are always extended the highest levels of customer service

To deal promptly with any customer complaints and escalate appropriately

To provide accurate advice

Requirements :

The ideal candidate will be a flexible person who enjoys working as part of a small team. You will have the following skills and experience :

Previous experience (2 years +) in a customer service, account management, sales, or telesales role.

Proven success record in engaging with clients and closing sales in a similar environment

Ability to work in a high paced environment and to multitask

Familiarity with local market

Confident and pro-active on the phone with a tenacious attitude.

Excellent numeracy, accuracy, literacy, and communication skills.

Good knowledge of Microsoft systems; Excel, Word, and Outlook. CRM knowledge will also be appreciated

Behaviours :

Determination and drive for results

Highly organised, efficient, and able to work in a busy environment

Diligent and conscientious

Team player, showing commitment to company goals

Creative Innovator – committed to constant improvement

What can you expect from us?

Be a part of a team who thrive from collaboration and drives continuous improvements.

22 days annual leave + Bank Holidays

Health and Wellbeing of employees is important to us and as such all employees have an EAP service and access to our wellbeing portal.

Fun is just as important to us. Our culture encourages team and charity events.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Construction

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Showroom Manager • Basildon, England, United Kingdom