3rd Line Support Engineer

Job Role : 3rd Line Support Engineer

Job Type : Permanent, Hybrid (2 days WFH)

Industry : IT / FMCG

Location : Worksop, Nottinghamshire

Salary : £45,000 to £55,000 per annum + Car Allowance + Bonus

Profile – 3rd Line Support Engineer

Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century.

Job Role – 3rd Line Support Engineer

Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business.

Duties – 3rd Line Support Engineer

• Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines
• Provide innovation and advice on the technologies used to support and run company environments.
• Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations.
• Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements / cost savings.
• Establish and maintain effective relationships with all IT service teams.
• Liaise with 3rd parties to ensure all outsourced technical infrastructure is ru...