Business Transformation Assistant

Business Transformation Assistant

Start Date : September 2025 (or sooner)

Hours : 8.30 – 5.30, Monday to Friday

Location : A mixture of site and office

Team : Part of the Defect Free team – 3 people including this role

Overview :

BW : Workplace Experts create spaces where people want to be. We work with some of the world’s most respected businesses to deliver interiors that carry cultural and human value.

Reporting directly to the Head of Business Transformation, and within the Defect Free team, the Business Transformation Assistant will be trained to work closely with our team and supply chain, helping to educate, coach and support with the ultimate outcome of improving how we deliver each project.

What is Defect Free?

BW is built on our Defect Free philosophy. It’s the promise we make to our clients, our team and our supply chain to make everyone’s project experience the best it can be.

Each project we deliver is certified against a set of four cornerstones which make up the foundation of our promise – on time, snag free, completed O&Ms, and best in class customer experience – but beyond this, we strive to be Defect Free in everything we do.

When we work Defect Free, everyone benefits. We create a culture of care and trust, in which we can communicate openly, seamlessly collaborate, and acknowledge everyone as an individual with an important part to play. We have our eyes on detail and quality, asking the important questions and using our experience to proactively solve issues. We take pride in our work, prioritising the safety and wellbeing of every stakeholder, because ultimately, we believe that a happy team built on trusting relationships makes a Defect Free project – and we invite you to be part of this too.

Job Scope :

The successful candidate will work closely with the Head of Business Transformation and Insights Manager, complementing the existing skillsets within the team to help deliver on our ambitious Defect Free business plan.

Core Activities :

You will receive training, mentoring and coaching within the role, with a roadmap to start assisting in the following areas :

• Engaging with people of all levels within the business, positively impacting their day-to-day experience at BW through a mix of support and innovation
• Championing and celebrating Defect Free as part of our company culture and DNA
• Assisting the Head of Business Transformation with running client and subcontractor Defect Free workshops on all projects
• Advising on best practices for quality management that are appropriate and achievable
• Delivering Defect Free toolbox talks to supply chain and internal teams
• Running Defect Free inductions for any new supply chain partners
• Monitoring Defect Free metrics across Procore and Hammertech (our project management systems), working with the Insights Manager to use the data we gather to spot trends, take proactive action and develop our strategy
• Engaging with clients, consultants and subcontractors to help understand and remove Defect Free and quality blockers
• Sharing responsibility for running internal Lessons Learnt sessions, using the data we gather to spot trends and take proactive action
• Assisting with organising 4 x Quarterly Construction Forum per year and other knowledge-sharing events / site safaris
• Helping to reshape our site setup standards to suit various project budgets
• Attending project kick-offs and handovers
• Ongoing mentoring and support for our project teams around Defect Free topics
• Assisting with organising internal and external CPDs to bolster Defect Free learning
• Other ad hoc innovation projects that come up within the Defect Free strategy as it evolves

Candidate Profile :

The successful candidate must be able to demonstrate the following core skills :