Revenue Operations Manager

Revenue Operations Manager

A new commercially focused organization wide role that will be pivotal in the delivery of NLAs 5 year growth plan

About NLA

The NLA is the membership body for Londons built environment sector the largest and most diverse cluster of expertise in city-making anywhere in the world.

From our home at The London Centre we bring people together year-round to build new relationships develop lifelong skills and raise the profile of our community across the capital nationally and internationally.

Guided by the New London Agenda our work has global relevance and we collaborate with cities worldwide.

2025 is a pivotal year for NLA. We celebrate our 20year anniversary in July and will use this as the launchpad for of a progressive 5 year growth plan to which the CRO will be a key contributor helping us achieve our considerable ambitions. As the architect of NLAs new commercial engine you will shape the team technology and culture that powers some of the key components of this plan : -

• Value Proposition Refresh reposition NLA as Londons Built Environment Community and grow total addressable market.
• Refine & Realign Professional Programme evolve our content and engagement model to more clearly support the value proposition of Relationships Skills & Profile.
• Build Sales & Marketing Capability create a robust commercial engine (people & tech) to deliver membership growth.
• Invest in Integrated Systems & Data HubSpotcentred stack to power leadgen sales pipeline CRM CMS & member analytics.
• Launch Value Aligned Membership Model pricing & tiers linked to organisation size and value received.

1. Purpose of the Role

Reporting to the Chief Revenue Officer (CRO) the Revenue Operations (RevOps) Manager is a completely new role at NLA. Youll be the handson owner of HubSpot and connected systems across Sales Marketing Communications and Customer Relationship teams. You will design implement and continuously optimise the processes data tooling and insights that turn our growth plan into predictable measurable results and underpin YoY revenue growth.

Our revenue mix spans membership subscriptions programme & event sponsorship and event ticketing the latter managed through Eventbrite and related platforms. The role carries specific accountability for :

2. Reporting Lines & Key Relationships

Reports to : Chief Revenue Officer

Direct reports : None initially; potential to hire RevOps Analyst(s) once growth milestones are met

Works with : Sales Lead & team Marketing Manager Customer Relationship managers Finance IT Programme & Communications

3. Core Responsibilities

HubSpot Ownership - Lead the phased rollout of HubSpot Sales Marketing CRM and CMS hubs; configure objects pipelines scoring workflows and integrations; manage vendor / partner relationships; run UAT and golives.

Process Design & Governance - Map document and optimise endtoend revenue processes (lead capture renewal) across memberships sponsorships and ticketing; embed SLA / handoff rules; champion data hygiene permissions and GDPR compliance.

NRR ACV & New Revenue Growth - Partner with the Customer Relationship team to strengthen renewal upsell and crosssell motions and to significantly enhance NLAs capability to sell new memberships and ancillary revenues (e.g. sponsorship addons paid content event upgrades). Own the design of playbooks lifecycle automation and enablement that lift NRR expand ACV and unlock incremental revenue streams.

Analytics & Insight - Build and maintain sales & revenue dashboards for pipeline health funnel conversion campaign ROI NRR ACV and attribution; ensure these dashboards are surfaced in monthly Board packs alongside weekly revenue pulse reports and adhoc insights.

Enablement & Adoption - Run onboarding and ongoing training for NLA users; create knowledge base; drive >

90% active usage within six months of golive; act as firstline support.

Forecasting & Planning - Partner with CRO & Finance to refine bottomsup forecasts; own the integrity of pipeline stages weighting and closedate accuracy.

TechStack Integration - Scope and integrate additional tools (Eventbrite member portal finance BI conversational intelligence enrichment ABM) to create a single source of truth and increase sales & marketing efficiency and effectiveness.

Continuous Improvement / OKRs 0 Track RevOps OKRs; run quarterly retrospectives; propose experiments to improve velocity CACpayback and member NPS.

4. Success Metrics (first 12months)

5. Experience & Qualifications

6. Personal Attributes

Aligned to NLAs values youll bring these attributes to the role

Informed Relentless about data quality and market best practice.

Rigorous Detailoriented; builds robust scalable processes.

Collaborative Enjoys coaching nontechnical colleagues and celebrating collective wins.

Responsive Iterates quickly balancing speed with accuracy in a scaleup environment.

7. Terms & Benefits

How to Apply & Equal Opportunity

NLA is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adjustments for the application or interview process are available on request.

Applications will close at midnight on Friday 27th June. To apply please follow the link on our recruitment page where you can send your CV and cover letter to Danielle Rowland HR Director. Please note that applications will only be reviewed where cover letters are included.

Required Experience :

Manager

Key Skills

ASC 606,Hotel Experience,Hospitality Experience,GAAP,Accounting,Revenue Management,Pricing,Analysis Skills,Salesforce,SOX,ERP Systems,NetSuite

Employment Type : Full-Time

Department / Functional Area : Business Development

Experience : years

Vacancy : 1