Client Account Administrator

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Northampton on a full time permanent basis.

Salary :  25396.80 per annum.

Working hours :  Monday - Friday 09 : 00 - 17 : 00

As a Client Account Administrator you will work within the administrative team to deliver excellent customer service providing client delight through efficient and accurate delivery of day to day tasks whilst assisting the Account Executive in delivering innovation and exceptional service levels.

Key Duties of a Client Account Administrator :

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and in line with timeframes as specified.
• Management of client inbox and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock CMO Customer queries Replenishment Hamper builds Returns and .
• Processing corrections on orders review and issue of re-work instructions corporate order management orders in error corrections and escalations track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Supporting with Wholesale despatches (printing orders completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Qualifications :

Additional Information :

As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success which is why we offer a wide range of benefits which include :

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Remote Work : Employment Type :

Full-time

Key Skills

Data Entry,Adobe Acrobat,AS400,EDI,Microsoft Outlook,Cloud Architecture,Microsoft Excel,Quick Books,Administrative Experience,Order Fulfillment,Project Implementation,Sales Support

Experience : years

Vacancy : 1