This job offer is not available in your country.

Customer Reference & Technical Support Officer

Robert McBrideManchester, England, UK

14 days ago

Job type

Full-time

Job description

If you are ambitious self-motivated hardworking and a team player and interested in growing your career with an International FMCG business please read through our job opportunity.

Key Responsibilities :

To compile accurate Customer Technical Specifications and any associated documentation such as quality attribute sheets for designated products / accounts and to develop and technically approve artwork pack copies ensuring they meet both internal and industry requirements and guidelines.
To manage multiple projects ensuring they are completed according to agreed deadlines and to accurately record and maintain key data where appropriate.
To co-ordinate all artwork pack copy actions from each of the key stake holders - Development Sales development team Artwork Team Regulatory Affairs and any other team as appropriate.
To liaise with sales to agree claims that are legitimate & can be substantiated to review claims that may be ambiguous or require specific wording escalating if necessary (both pre- and post-ACF).
To obtain claims / testing results from the relevant development department and assess implications for the artwork pack copy.
To assess the text requirements of a new customer request and communicate any requirements which may impact on key date schedules to the sales development UK (for example obtaining PCS codes).
Generate customer pack copy and where Pack Copy already exists technically approve any amends or customisation prior to issue to the customer.
To be responsible for checking the legal text on artwork against the pack copy (primary and secondary packaging).
To be aware of changing customer requirements in terms of copy text and respond accordingly.
To provide support when required for the approval of artwork which involves coordinating with printers and artwork houses in order to ensure final packaging meets expected standards and responsibility for checking printability & alignment to customer requirements.
To ensure all retailer technical web based systems are maintained with McBride data as required by the customer & account teams.
Review emails in McBride Technical data Management public folders and send to relevant department for actioning or respond to directly if a technical query or request.
To create & supply SDS on consumer & customer request.
To ensure that is updated with new McBride launched products.
To liaise directly with national poisons control centres providing details of finished products and chemical components as required.
To liaise with retailer technical managers over specification updates and progression of specifications to active.
To ensure that health safety and hygiene regulations are adhered to all at times via maintaining a clean and safe working environment.
To generate and maintain procedures and work instructions for the area.
To maintain confidentiality at all times.
Contribute as part of a successful team.
To play an active part in continuous improvement within the department.

Key Result Areas :

Generation of 100% accurate artwork development briefs to agreed timescales

Generated artwork is legally correct

Adherence to CPA deadlines so that products are launched on time

Relevant customer technical databases maintained with up to date product details.

updated within 2 weeks of first production notification.

SDS supplied within 1 week of request.

Behavioural Competencies / Personal Characteristics :

Ability to work under pressure to agreed timescales

Ability to prioritise in a constantly changing environment

Strong communication capabilities both internally & externally

Ability to work independently

Resilient to setbacks

Willingness to learn new skills

An open and enquiring mind

Strong organisational skills

Technical understanding of various technical aspects e.g. : Due diligence / BRC / Sedex

Attention to detail

Strong team work ethic

Committed and Persuasive

Flexible creative and innovative

Technical Competencies & Qualifications :

Educated to Educated to GCSE standard in Chemistry English and Mathematics.

Chemistry degree desirable but not essential

Basic formulation knowledge of all relevant product areas.

Preferably some awareness of all legislation which impacts on Artwork Development Brief for example Detergent Regulations.

Some working knowledge of the Household sector preferably with pack copy text experience.

General knowledge of chemicals for household products and formulation / manufacture

Customer knowledge of different retailer processes and procedures.

IT skills good knowledge of Excel Power point Word Outlook Internet SAP and EH&S

Good knowledge of data bases and data collation

McBride Principles : Teamwork

Work together learn from mistakes support each other and respect others opinions regardless of your own views.

Think of the needs of the team and focus on the achievement of collective results.

Handle any issue as one team and hold each other accountable for delivering results.

Have the moral courage to bring all topics and difficult issues on the table for discussion and commit to decisions collectively taken.

Leadership

Create an environment that encourages teamwork engagement and communication.

Set the tone for a focus on results and define goals that are specific and actionable.

Take the lead and responsibility move forward without hesitation and solve problems quickly.

Engagement

Be present and participate in the realisation of our mission vision and goals.

Buy in to decisions commit to plans and always look for improvement.

Join in on discussions and debates.

Act with speed agility and confidence.

Communication

Be genuinely open with one another.

Talk and listen to each other.

Challenge each other.

Dont be afraid to ask for help.

Privacy Statement : We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.

Required Experience :

Unclear Seniority

Key Skills

Corporate Paralegal,Accounts Handling,CNC,Architectural Design

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search

Technical Support Officer • Manchester, England, UK