Operations Executive – Nestle Grocery Full TimeTemporary

Role Details

Salary :  £25,000

Bonus :  10% Performance Related Bonus

Reporting to :  Account Manager / Operations Manager / Controller

Main purpose of role :  The Operations Executive role is the heart of the Administrative process within each Account. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs

Key Tasks and Responsibilities

Administration & Data Management

Daily download of retailer sales data

Management of master data management in line with standard process, ensuring master data is accurate at all times

Forward enquiries to the relevant contact

Update and maintain the team attendance log, attendance breakdown and contact details spreadsheet (if appropriate)

Covering of reception desk as appropriate

Holiday cover support for the Operations Executive team

Support field managers with booking meetings, accommodation and flights for the team

Technical

Support with loading of relevant scripts in line with client objectives for periodic questions

Scripts to be in line with standard process

Support for any software issues from the field team with use of Service Now to manage operational support tickets

Validate all updates and changes made to Field Execution Tool via testing

Communicate completion of updates together with any potential impacts to users

Fleet Management

Main point of contact for all fleet related queries on Account and updating all relevant systems

Responsible for maintaining list of drivers / vehicles in C-track

Support with booking / managing hire cars

Accidents

Support field managers in liaising with IT for with quick turnaround of IT equipment

Call file Management

Ensure calls are added / removed when required and that address and territory details are always accurate

Support with any requirements for changes to call file

Use of Geoplan territory planning tool

Reporting

Completing basic reporting, where no analysis of data is required (downloads into charts / graphs / reports) with use of basic formulas such as vlookups

Exporting required data from 360 as required by Field Management team and putting into useable format

Support for Account Briefing Process

Ensure Account activity briefs are produced (if appropriate) and sent to the field

Ensure any visual aids / training documentation are compiled for the field

Ensure relevant information is set up in relevant systems

Client Communication (if applicable)

First point of contact for the client regarding operational queries

Responsible for management of client operational requirements

New Business (if applicable)

Support as appropriate with New Business Projects

Client Review Presentations (if applicable)

Help in building quarterly client review presentations

Analysing required operational information, and ensuring the output is relevant for the client’s needs

Building Powerpoint presentations to simplify the findings and outputs

Financials (if applicable)

Fuel reconciliation, expenses, driver deductions & hire vehicles

Management of credit card reconciliations and ensuring deadlines are met for payroll

Strategic Direction

To play an active part in the strategic direction of the Account and business

To review and propose new ways of working for current processes / procedures

Other Requirements

Minimum of 1 field visit and 1 meeting attendance per quarter

Regularly read and follow Company policies and procedures at all times. Polices can be found on the intranet or by asking a member of the HR Team.

Take personal responsibility to comply with Health & Safety Regulations

Take responsibility for your own personal development and ensure all mandatory training is completed on time

Adhere to all General Data Protection Rules and policies (GDPR)