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Part Time Resident Liaison Officer

Ian Williams Ltd.Romsey, England, United Kingdom

27 days ago

Job type

Part-time

Job description

Ian Williams is seeking a Part Time Resident Liaison Officer to join our Painting Business in Southampton. You will be working 15-20 hours Monday to Friday . This role is crucial in maintaining partnerships with the local community, customers, our client, and external organisations to improve our work environment and community life. You will cover areas including Weymouth, Poole, and Bournemouth .

If you are passionate about community impact, building relationships, and improving living and working environments, we want to hear from you!

Benefits include :

Profit share scheme (14% of base salary achieved last year)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Annual leave with options to buy or sell up to 5 or 3 days per year
Life Insurance, 3x your salary
Access to Lighthouse Construction Industry Charity for health and wellbeing support

Resident Liaison Officer Role :

First point of contact for residents and site teams / contractors, communicating about renovation works, progress, and completion

Maintain excellent relationships with residents through letters, face-to-face visits, events, and calls to ensure satisfaction and smooth workflow

Keep electronic records and produce reports on customer satisfaction and progress

Resolve problems and complaints proactively, consulting with involved parties positively and honestly, ensuring contract deliverables

What you will bring :

Excellent communication and customer service skills, being open, honest, and firm where needed

Experience as a Resident Liaison Officer / Tenant Liaison Officer or Social Value Officer is preferred, but transferable customer service skills will be considered

Strong organisational skills to prioritise and resolve issues promptly

Excellent IT skills, including Microsoft Word and Outlook

A full UK driving licence is essential

Additional Benefits include :

Enhanced maternity / paternity pay

Training and development opportunities

Trade discounts from preferred suppliers

Specsavers vouchers

About Ian Williams Ltd :

Discover more through our website and social media pages on Facebook, LinkedIn, Indeed, and Glassdoor.

We may shortlist applications before the closing date based on volume.

Ian Williams is committed to diversity and equal opportunity. We value race, gender, sexual orientation, religion, ethnicity, and all characteristics that make us unique.

Applicant details will be used solely for recruitment purposes. For more info, see our Candidate Privacy Notice on our website.

We kindly request no agency inquiries regarding this position.

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Resident Liaison Officer • Romsey, England, United Kingdom