Ecommerce Operations Manager

Ecommerce Operations Manager

Location : Carlisle

Salary : £35,000 - £38,000

We're looking for a proactive and detail-driven Ecommerce Operations Manager to join our dynamic team.

Duties :

Acting as a conduit between the Digital team and other departments within the organisation and also external agencies and partners.

Ensuring the efficient and effective running of the ecommerce platforms.

Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.

Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.

Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.

Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company's plans.

Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.

Produce and present digital trading and performance reports.

Provide technical assistance, when required, to our stores, regarding the online ordering system.

Experience :

Knowledge of ESP, CRM, EPR, PIM and GA4.

Reviews / Customer Service / Loyalty / Site monitoring / Payment Gateways / A-B Testin...