Working closely with 2-3 advisers within the 7im group, supporting them with their workloads, daily activities, and ongoing support for both new and existing clients.
Responsibilities
- Support Advisers in meeting annual suitability targets by setting up and attending meetings, and completing post-meeting documentation.
- Create Statements of Suitability (SOS) for clients after meetings and ensure timely completion of the review process.
- Produce high-standard reports for new business, including ISA / GIA top-ups and pension transfers, aligned with suitability assurance requirements.
- Draft ad hoc client letters for fund switches and withdrawals.
- Assist with new business processing and onboarding on the CRM system, maintaining up-to-date records.
- Maintain compliant advice files in Practice Management System (Xplan).
- Act as a second contact for clients to handle queries and transfer updates.
- Input, manipulate, and maintain prospect data on Xplan, managing adviser pipeline.
- Post-training, handle dealing instructions directly from clients and advisers for ongoing transactions.
- Ensure all client communications are accurate, appropriate, and timely, including emails, letters, and reports.
- Manage own workload and assist advisers to ensure optimal client service.
- Review and develop team procedures as needed.
- Collaborate with Client Servicing and Operations teams for effective communication and error minimization.
- Seek continuous improvements to operational systems and procedures, especially Xplan.
- Complete monthly compliance modules punctually.
- Propose practical improvements and solutions, and review procedures regularly.
- File documents per 7IM and FCA protocols.
- Adhere to 7IM’s Mission, Tenets, and TCF initiatives.
- Follow 7IM’s VPVPs (Vision, Purpose, Values, Personalities) in work practices.
- Perform other duties as reasonably assigned by the line manager.
Skills - About You
Excellent accuracy and attention to detail in report writing.Strong organizational skills to meet deadlines.High standard of client service focus.Proactive, with good initiative.Effective oral and written communication skills.Adaptability to change.Proficiency in MS Word and Excel.Willingness to identify and suggest process and service improvements.Knowledge
Experience in report writing is essential.2-3 years’ experience in a Financial Services firm.Knowledge of pensions, bonds, and other investment wrappers.Experience with client onboarding processes.Strong understanding of operational administration, including settlements and transfers.Qualifications
Numeracy and literacy skills at least at A level / Higher standard.Industry qualification such as CII Level 4 or working towards it is preferred but not mandatory.Additional Information
Reports to the Operations Manager.J-18808-Ljbffr