Food and Beverage General Manager

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City, we aim to ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more. There really isn’t a better time to join team SENsational.

About The Role

Our Food and Beverage department plays a key role in providing passengers with a smooth and positive journey through our airport. Here’s what you will be doing :

• As the General Manager, you will be responsible for the operational, financial, and customer experience performance of all Food and Beverage outlets across the airport, including cafés, a pub, a premium lounge, and dynamic pop-up bars and eateries.
• You will ensure each outlet delivers outstanding service, strong commercial results, and compliance with all regulatory standards, while creating a welcoming experience for every guest.
• You will lead large, diverse teams, driving a culture of excellence, accountability, and continuous improvement.
• You will embody the Airports’ ‘One Team’ culture and support other activities to meet the business needs.
• The airport operates 24 / 7, so you may be scheduled to work any shift, including early mornings, late nights, weekends, and bank holidays.

Core Activities

Customer Experience

Champion high-quality guest experiences across all outlets and ensure standards are met.

Team Leadership, Development & Training

Support and lead outlet teams to achieve operational and service excellence, and foster colleague engagement and retention.

Commercial & Financial Performance

Manage sales, profit, and costs; monitor key metrics including labour and wastage.

Safety, Compliance & Allergen Management

Ensure compliance with food safety, hygiene, and allergen regulations, including Rachel’s Law, and lead safety audits.

Stakeholder Engagement & Airport Collaboration

Act as the primary contact for airport partners and regulatory bodies, aligning with airport policies and goals.

Skills, Knowledge And Expertise

To succeed, you should have :

If you require reasonable adjustments during the application process, please discuss during the interview.

Salary : Up to £60,000 per annum, depending on experience.

Benefits

We offer a comprehensive benefits package, including :

If you’re interested, please apply now. We look forward to hearing from you!

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