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Complaint Officer

Complaint Officer

JR United KingdomLivingston, Scotland, United Kingdom
23 days ago
Job type
  • Temporary
Job description

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ComplaintOfficer | £190 per day | 6-Month Contract | Edinburgh

Our client, a UK leader in Pensions and Life Assurance , is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.

As a Complaint Handler , you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines.

Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accrediation, moving to hybrid after.

Key Responsibilities :

  • Managing the full lifecycle of customer complaints,from inital data gather to final response.
  • Collaborating with internal teams to gather necessary information and drive complaint resolutions.
  • Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
  • Identifying trends in complaints and providing insights to enhance processes and customer experience.
  • Delivering excellent customer service at every touchpoint.

About you :

  • Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable but not essential.
  • A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
  • A problem-solver with analytical skills and a commitment to delivering fair outcomes.
  • You are organised and can manage multiple cases, prioritising workloads effectively.
  • You are within commutable distance to Edinburgh.

    • What can we offer you?

  • 190 per day (Inside IR35 via Umbrella)
  • 6-monthinitial contract
  • Valuable experience in the Pensions & Investments space
  • Experience with an industry leader committed to delivering outstanding customer service

    • If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.

    ComplaintOfficer | £190 per day | 6-Month Contract | Edinburgh

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    Officer • Livingston, Scotland, United Kingdom