Customer Service Coordinator

At Azenta Life Sciences, a global leader in the life sciences arena and operating offices worldwide, the trajectory of our future is shaped by fresh ideas, cutting-edge technologies, and innovative perspectives. Our Customer Service team is looking for a new talent, starting at the earliest possible time as Customer Service Coordinator. Location : Takeley Permanent, full-time employment What You Will Do Provide technical and administrative support to customers.

• Online order submissions
• Sample collections
• Sample / order non-conformances
• Invoicing and other customer queries
• Barcode orders
• Management of dropbox network
• Onboarding / training of new customers with respect to the ordering portal Support with sample shipments to our other global facilities. Gathering customer feedback and recording within company database. Ensure correct people / departments are made aware and kept up to date on all relevant customer issues. What You Will Bring
• Previous experience in a customer service centric position.
• Ability to speak French or German would be advantageous.
• Knowledge of biology or genetics is an advantage.
• Proficient with computers, systems, and Microsoft Office. Our Offer
• Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.
• Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.
• Take advantage of the operational opportunities in a growing, modern, and innovative company within the health care / life science industry.
• Experience an intensive exchange of experiences and close cooperation in a worldwide network with our customers, friends, and partners.
• After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.
• Positive corporate culture and practiced teamwork across all locations. Our other benefits include :
• Private Medical Insurance.
• Employee Assistance Programme.
• Company Pension
• Azenta Employee Stock Purchase Plan (ESPP).
• Profit sharing
• LinkedIn Learning cooperation. EOE M / F / Disabled / VET