Customer Service Coordinator

Customer Service Coordinator

Salary- £25,500 per annum plus generous benefits

Maidstone – free parking on site

Full time- permanent

Are you a confident communicator with a genuine passion for delivering excellent customer service?

This could be the perfect opportunity for you.

Our client, a well-established and supportive business, is seeking a motivated Customer Service Coordinator to join their friendly team. This is a fantastic role offering strong progression opportunities, and a positive working environment — with no weekend work.

Key duties include :

• Serve as a key point of contact for customer and supplier inquiries, ensuring clear and timely communication at all times.
• Investigate and resolve customer concerns swiftly, using initiative to deliver effective solutions.
• Support internal collaboration by liaising with teams across the business, including sales, marketing, and technical departments, to ensure a seamless customer experience.
• Stay well-informed about current products, services, and any promotional offers in order to provide accurate and relevant information.
• Contribute to a supportive and motivated team culture by actively engaging with colleagues and maintaining a positive attitude.
• Participate in the onboarding and development of new team members, sharing knowledge and best practices.
• Assist the Customer Service Manager in identifying areas for process improvement and implementing more efficient working methods.
• Take ownership of ongoing issues, ensuring they are followed through to resolution without unnecessary delay.

Essential Requirements :

What’s in it for you?

This is a fantastic opportunity for someone looking to join a stable and friendly team offering great benefits and a long-term career, with no weekend working.

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.