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Customer Service Advisor

Qiii MediaCoventry, England, United Kingdom

12 days ago

Job type

Temporary

Job description

1 month ago Be among the first 25 applicants

Good administration and telephone skills required
Temp to perm
Customer Service Advisor
Waste Management & Recycling
Coventry
12.50 per hour plus holiday pay
Monday to Friday
8 am to 4 pm or 9 am to 5 pm
Good administration and telephone skills required
Temp to perm

The Role

A leading waste management and recycling company seeks dedicated and enthusiastic Customer Service Advisors to join its call centre team in Coventry. In this role, you will be our customers' first point of contact, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a knack for upselling, and the ability to analyse customer needs effectively.

Duties

Respond promptly to customer inquiries via phone, email, or chat.

Provide accurate information regarding products and services.

Assist customers with order bookings, modifications, and cancellations.

Handle complaints and professionally resolve issues.

Upsell additional products or services where appropriate.

Maintain detailed records of customer interactions and transactions.

Conduct data entry tasks to ensure customer information is up to date.

Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

Proven experience in a customer service role is preferred, ideally with another waste management or recycling company

Excellent command of the English language

Strong phone etiquette and excellent communication skills.

Ability to analyse customer needs and provide tailored solutions.

Proficient in data entry with attention to detail.

A positive attitude with a willingness to learn and adapt in a fast-paced environment.

Previous experience in taking bookings or upselling waste management services is an advantage

If you can deliver an outstanding service and want to develop your career with a forward-thinking company, please initially apply with an up-to-date CV.

Seniority level

Entry level

Employment type

Temporary

Job function

Customer Service

Industries

Administrative and Support Services

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Customer Service Advisor • Coventry, England, United Kingdom