Helpdesk Administrator

Are you an organised, proactive administrator with experience in Facilities Management? We’re working with a leading FM business in their search for a Helpdesk Administrator to join their team based in Paisley. This is a full-time, permanent opportunity offering a great working environment, clear processes, and the chance to be part of a growing business. Key Responsibilities :

• Manage the helpdesk inbox and handle inbound calls from clients and engineers
• Log and schedule reactive and planned maintenance jobs
• Assign and track work orders, ensuring SLA compliance
• Liaise with engineers and subcontractors to ensure timely job completion
• Update CAFM systems and maintain accurate records
• Provide administrative support to the wider operations team What We're Looking For :
• Previous experience in a similar helpdesk or administrative role (FM experience preferred)
• Excellent communication and organisation skills
• Comfortable working in a fast-paced environment with strong attention to detail
• Confident using MS Office and CAFM systems
• A proactive team player with a professional approach What’s on Offer :
• 26,500 annual salary
• 40 hours per week, Monday to Friday
• Permanent role with a stable and supportive FM company