Senior Account Manager

You are a trusted partner for both clients and colleagues. Successfully managing client expectations and needs within the agency as well as effectively representing and protecting the agency creative and commercial outcomes.

Exceptional client service is part of your DNA. You're a natural relationship builder, seeking deep and trusted partnerships with your clients in order to secure the pipeline of future projects.

Your eye for detail, agile approach, and passion for creative supports teams to deliver their best work, and builds confidence and trust with your clients.

You have a keen interest in business development and enjoy being an integral player in prospecting and pitches.

Below are some of the things we are looking for from this role :

Specifics :

• You have an outstanding record of retaining and growing client relationships as a trusted advisor
• You have a strong understanding of delivery expectations to support our creative, project and production experts
• Your account management skills are exemplary, and you have the confidence to provide role modelling of these throughout teams
• You know how to shape and secure scopes of work with clear and measurable objectives
• You write clear, concise and objective client briefs, and are skilled at getting the best out of the client to inform these
• You are able to resource the right people to address every client opportunity
• You're passionate about creativity and understand how to work seamlessly and productively across departments, often seeking out new and innovative creative inspiration
• As a growing networker, gaining exposure and introduction to new client contacts is an area you do well in, and are keen to develop further
• You make time for building knowledge of client organisations, products and services, markets and marketing
• You will regularly position 2LK’s service breadth and depth to both existing and new client contacts
• You have strong financial acumen, understanding fee proposals, budgets, forecasts, scopes of work and financial reconciliation
• You have relentless attention to detail ensuring our work is accurate and professional
• You have a good understanding of procurement and contract negotiation
• You work autonomously, but also operate effectively as a key member of 2LK’s Client Service Team
• You’re comfortable playing your part in the agency pitch process
• You have a good understanding of the creative lead approach to projects and how to work with a creative studio
• You enjoy and are able to travel internationally to meet clients, attend thought leader events, and be onsite for our event deliveries

Experience :

7+ years’ relevant experience within brand experience and experiential design.

As an intentionally tech focused agency, we are looking for some of your experience to include work with technology brands.

Our benchmarked salaries are competitive and will reflect your experience. A generous benefits package is also included.

Location :

Our offices are in Farnham, Surrey. We have a flexible approach to our working week; for this role you would be required to be in the office at least four days a week. In addition, the role involves regular international travel for project delivery, to meet clients and wider network building.

About 2LK :

We are an employee-owned, female-led and B Corp aligned brand experience agency.

At 2LK, ideas lead and anything’s possible. We’re an ambitious team of thinkers, driven by creativity, fuelled by innovation and bound by the belief that moments matter.

In a fast-moving world, we remain in constant beta - adapting, adopting and always accelerating. We’re habit breakers, inspired by change and fascinated by what’s next.

As a Sunday Times Top 500 business to work for, everyone at 2LK is empowered and supported to grow; always playing to individuals’ strengths, we take great pride in our people first culture. Our values based around trust, honesty and respect, build real relationships that matter and help create our relentless pursuit of designing award-winning brand experiences.

If the role excites you, you’re committed and feel you can add value to our business, then we’d love to hear from you.

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