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Lending Operations Manager | Rapid Growth PE-backed fintech lender | London / Hybrid

Harmonic Operations | Certified B CorpLondon, England, United Kingdom

11 days ago

Job type

Full-time

Job description

Lending Operations Manager | Rapid Growth PE-backed fintech lender | London / Hybrid

Harmonic Operations | Certified B Corp provided pay range

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Lead Community Search Analyst at Harmonic Executive | Executive Search Recruitment | 0203 773 3530

Lending Operations Manager | Rapid Growth PE-backed fintech lender | London / Hybrid

Harmonic are proud to be working with one of the UK’s most disruptive fintech lenders to recruit their first Lending Operations Manager.

Reporting directly into the Group Financial Controller, this is a unique opportunity to take ownership of core lending operations at the heart of a fast-scaling fintech. You will be the critical link between the finance, technology, and customer support teams, ensuring smooth, compliant, and customer-centric loan servicing across the platform.

This role covers the full spectrum of lending operations - from overseeing the loan management system and customer payment flows, to reconciliation of client money accounts, and being the subject matter expert for internal and external stakeholders on servicing and operational issues. You will operate as part of a very talented but lean team, working closely with engineering, product, risk, finance and customer service to deliver operational excellence and implement / improve systems and processes as the business scales.

The business currently employs 80 colleagues with this set to continue growing rapidly throughout 2026. this is a rare opportunity to build a Lending Ops function in a high growth fintech, working closely with leadership and investors, a superb platform for career progression

Office space and culture :

Beautiful zone 1 offices with great connections, surrounded by bars, shops and galleries
Very customer-centric focus
Diverse team and active social scene

Responsibilities :

Own and optimise day-to-day loan servicing operations, including disbursements, interest application, and fee processing

Partner with Product and Engineering to define, test, and implement improvements to the Loan Management System (LMS)

Monitor loan data integrity and manage resolution of system or transactional discrepancies

Oversee all customer payment operations - including Direct Debits, card payments, faster payments, and refunds

Lead on identifying, documenting, and resolving payment failures and edge-case interventions

Liaise with payment providers to monitor service levels, resolve issues, and ensure robust integrations

Own the reconciliation of customer funds held in client money accounts, investigating breaks and ensuring audit readiness

Ensure full compliance with client money regulations in coordination with finance and risk colleagues

Act as the internal escalation point for customer servicing queries and payment issues raised by support teams

Create and maintain process maps, training materials, and SOPs to support operational scalability

Identify and address recurring operational pain points that affect customers or internal teams

Skills and experience :

Experience in operations within a high-growth fintech, financial services, or technology-led business

Exposure to loan servicing, payments, or financial operations is ideal—but not essential if you’ve scaled complex operational processes elsewhere

Comfortable working with tech teams on system improvements or tooling, ideally with some familiarity in platforms like Loan Management Systems, CRMs, or payment gateways

Strong analytical and reconciliation skills—experience working with client money, payment flows, or regulated funds is a bonus

Understanding of compliance or regulatory frameworks in financial services (e.g. client money rules, FCA) is helpful but not mandatory

Proactive and process-driven, with a strong bias toward documentation, scalability, and continuous improvement

Excellent communication and stakeholder skills—able to build strong relationships across finance, tech, and customer-facing teams

Location : London (Hybrid)

Start Date : ASAP (happy to wait a 3-month notice)

Please get in touch with Dan at daniel.walker@harmonicexecutive.com for more information.

Please feel free to circulate with any friends or contacts that may be interested.

Follow us on Twitter : @HarmonicGroupHQ

At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy / Planning, Management, and Project Management

Industries

Financial Services, Technology, Information and Media, and Software Development

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