Customer Service Advisor (Dutch-Speaking)

Real Recruitment is excited to be working on behalf of our client to recruit a Dutch-Speaking Customer Service Administrator to join their Dutch Bilingual Customer Service team on a full time, permanent basis, with fully remote or hybrid options considered for the right candidate. What’s Available To You : This is an excellent opportunity for a highly professional, customer-focused individual who is fluent in Dutch and experienced in delivering service to the Dutch-speaking market, to join a growing team in a supportive environment where your contributions are truly valued SALARY : up to £26,500 per annum DOE

• Remote Working
• Company Pension
• Life Insurance
• Health & Wellbeing Programme
• Full Onsite Training & Induction Programme
• Fantastic Training & Career Development Opportunities
• All IT Equipment Supplied What You Will Be Doing As A Customer Service Administrator As a Bilingual Customer Service Administrator, you will be responsible for delivering exceptional customer service to Dutch-speaking B2B clients. Your key duties will include handling inbound queries from existing customers via telephone and email - This opportunity holds high quality standards as you will be working within the financial services sector.
• Handle customer service queries from Dutch-speaking clients via telephone and email
• Complaints resolution.
• Data-Entry - Log and maintain accurate customer records
• Arrange and process payments for clients
• Translate documents and correspondence as required
• Meet productivity targets, supporting the team to achieve business goals
• Ensure compliance with FCA guidelines and underwriter standards. Working Hours : 37.5 hours per week | Monday to Friday What You Will Bring
• You will be fluent in Dutch, both spoken and written to a professional standard
• Strong MS Office experience
• Experience in delivering customer service / Administration within an FCA / Financial Services sector
• Strong organisational and prioritisation skills with excellent attention to detail
• Capable of effectively managing Team relationships remotely
• Hold the right to work in the UK If you are a motivated, customer-focused individual with a passion for delivering high-quality service and wanting to join a truly fantastic organisation who can offer genuine career development opportunities, we would love to hear from you. Apply and we will be in touch to discuss