Care Supervisor

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Job Description

Job Description

Location : Melody Care Alton Ltd, 18-20 Market Street

Purpose of Position

Working equally between the community and the office, this is an essential role providing critical support to the operational team. With a focus on relationships, this role will bring a communication link between the office and care field personnel, enhancing the quality of care provided to our clients while supporting all our Carers.

Principle Responsibilities

Below is a list of the duties and responsibilities you may be asked to undertake as a Care Supervisor :

• Build excellent working relationships with service users, Carers, and office colleagues.
• Provide support for operational teams with effective communication and organisational skills, demonstrating people management and leadership skills at all times.
• Achieve all pre-agreed KPI targets with effective supervision from your Branch.
• Act as a lead mentor and support new and existing Carers in the field, ensuring they establish Quality Assurance Standards and develop to be confident and capable while feeling well supported.
• Carry out staff supervisions and, in the absence of the Registered Manager, conduct 1-1 meetings for the first ten weeks.
• Assist in the training of Carers and attend meetings with OTs in the field to manage the care of service users who require double-up rounds.
• Conduct service user assessments, writing, and implementing care plans and risk assessments.
• Attend service users' initial calls to introduce the Carer.
• Undertake field-based training to ensure carers are working within their competency levels.
• Liaise closely with colleagues and other care professionals, documenting and reporting all relevant findings to the Registered Manager for action or information purposes.
• Ensure all Service Users’ and Carers’ paperwork is up to date by completing bi-monthly audit checks on files.
• Serve as the first point of contact in case of safeguarding risks and in instances of absence, reporting to the Registered Manager.
• Resolve complaints alongside the Registered Manager.
• Update the Care Coordinator regarding rota outcomes from Risk Assessments, Reviews, and Spot Checks.
• Advise the Branch and Trainer on ongoing training requirements for Carers.
• Assist the Care Coordinator with weekly rotas and provide cover when required.
• Supervise the Out of Hours service during evenings and weekends on a rota basis with other managers and supervisors.
• Undertake on-call duties as directed, recording and reporting all on-call activity to the Registered Manager.

Note : While the above tasks are comprehensive, they cannot be regarded as definitive.

About The Role

Essential Qualifications and Experience

Person Specification

The following personal attributes are considered essential to the post :

Skills Needed

About The Company

Melody Care is a leading provider of high-quality home care services, committed to delivering personalized and compassionate care that enhances the quality of life for clients. Founded with a passion for helping others, the company has grown to serve communities with a focus on professionalism and kindness. Melody Care's dedicated team of caregivers is supported through continuous training and development, ensuring they provide the best care possible while growing in their careers. The company prides itself on fostering a culture of respect, support, and excellence.

Company Culture

At Melody Care, our culture is built on compassion, respect, and teamwork. We believe in creating a positive and supportive environment where every team member feels valued and empowered to make a difference. We’re committed to continuous learning and professional growth, ensuring that our staff have the tools and opportunities to excel in their roles. Our focus on collaboration and communication fosters a strong sense of community, allowing us to deliver the highest standard of care to our clients while supporting each other.

Desired Criteria

Required Criteria

Closing Date Wednesday 9th July, 2025

Contract Type fulltime

Salary Based on Experience

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Home Health Care Services

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