Account Manager / Localisation Producer – Marketing Services

JobAccount Manager / Localisation Producer – Marketing Services

Description

Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Location : London(hybrid)

Full-Time, Fixed-Term Contract (maternity cover)

Position Summary

We are looking for an enthusiastic, organised person to provide account management for a high profile strategic client within our marketing services team. This role requires client facing engagement, engagement with the various operational departments in the UK, Europe, Asia and North America and co-ordinating with other account team members to ensure service delivery is smooth and performant. Looking for a pro-active person who can support on-boarding of new workflows and look to continually improve them.

Role and Responsibilities

Provide day-to-day support to customers and internal stakeholders on delivering excellent service and satisfaction, ensure project requirements are executed effectively and efficiently

Coordinate the acquisition of source materials from relevant internal / external parties

Manage orders via Deluxe’s proprietary systems through the production pipeline

Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer

Analyze and resolve technical issues affecting customer order fulfillment and content delivery workflows

Exercise impeccable judgment and ownership by knowing when to escalate customer requirements or project blockers to the project team, Supervisors and Senior Management

Understand rate cards and services to ensure proper application of rates to orders

Help establish workflows, document standard operating procedures and develop training for peers / reports

Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders

Keep apprised of industry developments, new technology and workflows

Key Requirements

The ideal candidate will have experience of being in a client facing role, as well as :

Excellent verbal and written communication skills

Highly organised and able to work independently within own process

Proven ability to identify the correct problem and solve it

Strong attention to detail and ability to juggle multiple priorities is a must

Ability to work well under pressure and within tight deadlines

Ability to listen and engage different cultures and perspectives

Positive, service-oriented personality

Ability to learn and process information quickly is a plus

Must be flexible to work extended hours and / or weekends to meet project deadlines

Prior experience in content localisation is advantageous but not mandatory

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

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