Customer Support Administrator

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Hours : 42.5 hours per week (8.30am to 5.30pm)

Role Overview

Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.

Could you be who we are looking for?

The successful candidate is likely to have / demonstrate :

• Experience of working in a customer service role
• Excellent interpersonal and communication skills both at a written and spoken level
• Confidence in handling customer complaints, providing appropriate solutions and / or alternatives within time limits following Company policies and procedures
• Experience in recordingof all customer interactions, meeting pre-set Quality targets
• Manage end to end customer experiences
• Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
• Strong analytical skills with experience of MS Excel and content management systems
• Self-motivated with strong personal time management & problem solving skills
• Can do attitude with a flexible approach to the role
• Multiple language skills will be treated as an advantage.

Core responsibilities of this role include :

Working for Trespass

We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.

Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

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