Customer Service Representative

A small and friendly hospitality IT / Tech company is currently looking for a temp or temp to perm Service Desk Coordinator.

You will manage and allocate all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.

As the Service Desk Coordinator / Team Administrator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.

As the Service Desk Coordinator / Team Administrator your duties will include :

• Act as the first point of contact for customers support requests and third party companies
• Liaise with customers to determine their support requirements and allocate a priority level (additional training provided)
• Add support tickets to the system and allocate Engineers to resolve
• Monitor the support tickets progress to ensure the Engineer is completing the work within service level agreements
• Keep customers updated on the progress of their support request and manage any enquiries they have
• Monitor team emails and messaging systems, replying or allocating to the appropriate team member to manage
• Produce reports for senior management to review on the service desks performance

The right candidate will have similar experience or with very strong organisational and communication skills.

This will be an ongoing temp role or temp to perm (£30,000 salary) and hourly rate £14.42 plus holiday.

Hours are 8 : 30am- 5 : 30pm.

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