Senior Regional 1st Line Support Analyst

We’re delighted to announce we’re looking for a Senior Regional 1st Line Support Analyst to support, manage, and inspire our fantastic 1st Line team to continue delivering a first-class service to our colleagues.

Apart from having the technical knowledge required to lead the team, you’ll also need to be able to take a ‘big picture’ approach, learning from helpdesk tickets received and proactively implementing measures to reduce the likelihood of issues reoccurring.

Additionally, you’ll work to embed an ‘always learning’ culture within the team, encouraging curiosity and continuous upskilling to grow professionally and provide the best service possible.

If you’re seeking a fantastic opportunity to make a difference in our operations, we’d love to hear from you.

You’ll work from our Eastleigh office at least three days per week to connect and collaborate with colleagues, with the remaining two days flexible—either at another office, a cafe, or at home.

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