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Customer Service Agent

Customer Service Agent

The Job PeopleEngland, West Midlands, Walsall
11 days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Customer Service Agent

  • Pay : £29,617 per year
  • Based in Walsall, Aldridge
  • Monday to Friday - 40 hours per week
  • Permanent contract
  • This is an office-based role, five days a week
  • Previous Call centre and Customer Service experience an advantage

Customer Service Agent in Walsall, Aldridge. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.

Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.

Requirements of a Customer Service Agent :

  • Receiving complaints direct from customers or via the telesales agent, thoroughly investigating these, escalating to the appropriate department heads, and resolving to the satisfaction of the customer including creating credits.
  • Meeting and exceeding performance metrics, such as response time and customer satisfaction goals.
  • Reach out to customers through follow-up calls after their first deliveries to gather feedback, address any concerns, and provide exceptional customer service to enhance their overall experience.
  • Continuously improving and implementing customer support processes and procedures and communicating these to relevant departments as required.
  • Please click apply if you are interested in this customer service agent role

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    Customer Service Agent • England, West Midlands, Walsall