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Senior CRM Executive

Senior CRM Executive

CAVUManchester, England, United Kingdom
19 days ago
Job type
  • Full-time
  • Permanent
Job description

Join to apply for the Senior CRM Executive role at CAVU

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Join to apply for the Senior CRM Executive role at CAVU

  • The Senior CRM Executiv e role at CAVU is a fantastic opportunity to help shape and deliver our CRM marketing strategy across all our brands. Reporting into the CRM Lead and sitting within our central Customer Marketing function, you’ll be responsible for executing timely, relevant, and data-driven campaigns that drive customer engagement, increase retention, and deliver commercial revenue

You’ll play a key role in growing our marketing database, expanding our pool of active customers, and maximising customer lifetime value (CLTV) through continuous testing, personalisation, and lifecycle marketing initiatives. From campaign planning and performance analysis to automated journey management and data-led segmentation, this is a brilliant role for someone passionate about CRM, digital marketing, and customer experienc

If you’re results-driven, customer-obsessed, and love getting hands-on with data and campaigns — we’d love to hear from y

What’s in it for

you?You’ll be joining a collaborative, supportive marketing team with a real focus on customer-led innovation. It’s a chance to take ownership of CRM campaigns across multiple brands, see your work make a tangible commercial impact, and develop your skills in a dynamic, fast-paced environm

ent.

You’ll work cross-functionally with Data Analysts, Digital Product, UX, Content, and Trade Teams — giving you exposure to a wide range of business areas and projects. If you’re ready to take your CRM career to the next level within a business that’s passionate about delivering seamless, rewarding customer experiences — this is your opportu

nity.

Abou

t CAVU

For airports, for partners, for people. We ar

e CAVU.

Formed from the union of MAGO, MAG USA, and our network of direct-to-consumer brands — together we drive market-leading passenger spend for airports across th

e world.

From our revenue-accelerating single platform tec hnolog y, Propel, through to our world-class hospitality venues i ncludi ng Han gar, 1 903, and Escap e Lounges — our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and

partners.

Our name is taken from the aviation meteoro logy term ‘Ceiling and Visibility Unlimited’, which designates perfect flying conditions. It’s more than a name — it’s ou

r mindset.

Together, we can reach new heights. Together, w

e are CAV

About YouKnowledge &

  • Experi enceMinimum 3 years ’ experience in a B2C CRM or retention ma
  • rketing roleStrong under standing of CR M principles, lifecycle marketing, and personalisa
  • tion tacticsProven track record of delivering high-performing C RM campaigns in a fast-paced
  • environmentExper ience using email marketing plat
  • forms (ESPs)Famil iarity with data compliance be
  • st practicesExperience working cross-functionally in a matrixed or omnichannel
  • amp; At titudeStrong analytical and problem-s olving skills — comfortable interpreting data to optim
  • ise campaignsHigh attention to detail with a commitmen
  • t to accur acyEffective time and project mana gement skills, able to handle multip
  • le prioritiesExcellent written and verbal communi
  • cation skillsCustomer-obsessed, proactive, and r
  • esults-drivenA team player with a collaborative mindset and a solutions-focused, posi

    • tive approach

    Preferred but

  • not essentialExperien ce supporting A / B and multivariate test
  • ing programmesExperi ence managing automated life
  • cycle journeysA digital-first mindset with awareness of consumer behaviours across device

    • s and cha

  • nnels

    • The Perks 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexibl

  • e bank holidays10%
  • Company PensionAnnu
  • k From AnywhereMed
  • iCash Progr
  • ammeOn-sit e GymA host of flexible benefits

    • discounts

    ED&I at CAVUWe’re an equal opportunities employer and we’re committed to building a diverse, inclusive workplace. We encourage applications from all backgrounds

    and experiences.We also understand that some people might only apply when they meet every single requirement. If you’re reading this and don’t tick every box — we still want t

    o hear from you.If you need reasonable adjustments for the interview process, please contact us to req

    uest assistance.

    Are you ready to reach new heights? Ap

    ply via the link.

    CAVU

    Senior CRM Executive

    Manchester / Hybrid

    Permanent

    What’s the role

  • The Senior CRM Executiv e role at CAVU is a fantastic opportunity to help shape and deliver our CRM marketing strategy across all our brands. Reporting into the CRM Lead and sitting within our central Customer Marketing function, you’ll be responsible for executing timely, relevant, and data-driven campaigns that drive customer engagement, increase retention, and deliver commercial revenue

    • You’ll play a key role in growing our marketing database, expanding our pool of active customers, and maximising customer lifetime value (CLTV) through continuous testing, personalisation, and lifecycle marketing initiatives. From campaign planning and performance analysis to automated journey management and data-led segmentation, this is a brilliant role for someone passionate about CRM, digital marketing, and customer experienc

    If you’re results-driven, customer-obsessed, and love getting hands-on with data and campaigns — we’d love to hear from y

    What’s in it for

    you?You’ll be joining a collaborative, supportive marketing team with a real focus on customer-led innovation. It’s a chance to take ownership of CRM campaigns across multiple brands, see your work make a tangible commercial impact, and develop your skills in a dynamic, fast-paced environm

    ent.

    You’ll work cross-functionally with Data Analysts, Digital Product, UX, Content, and Trade Teams — giving you exposure to a wide range of business areas and projects. If you’re ready to take your CRM career to the next level within a business that’s passionate about delivering seamless, rewarding customer experiences — this is your opportu

    nity.

    Abou

    t CAVU

    For airports, for partners, for people. We ar

    e CAVU.

    Formed from the union of MAGO, MAG USA, and our network of direct-to-consumer brands — together we drive market-leading passenger spend for airports across th

    e world.

    From our revenue-accelerating single platform tec hnolog y, Propel, through to our world-class hospitality venues i ncludi ng Han gar, 1 903, and Escap e Lounges — our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and

    partners.

    Our name is taken from the aviation meteoro logy term ‘Ceiling and Visibility Unlimited’, which designates perfect flying conditions. It’s more than a name — it’s ou

    r mindset.

    Together, we can reach new heights. Together, w

    e are CAV

    About YouKnowledge &

  • Experi enceMinimum 3 years ’ experience in a B2C CRM or retention ma
  • rketing roleStrong under standing of CR M principles, lifecycle marketing, and personalisa
  • tion tacticsProven track record of delivering high-performing C RM campaigns in a fast-paced
  • environmentExper ience using email marketing plat
  • forms (ESPs)Famil iarity with data compliance be
  • st practicesExperience working cross-functionally in a matrixed or omnichannel

    • environment

    Skills &

  • amp; At titudeStrong analytical and problem-s olving skills — comfortable interpreting data to optim
  • ise campaignsHigh attention to detail with a commitmen
  • t to accur acyEffective time and project mana gement skills, able to handle multip
  • le prioritiesExcellent written and verbal communi
  • cation skillsCustomer-obsessed, proactive, and r
  • esults-drivenA team player with a collaborative mindset and a solutions-focused, posi

    • tive approach

    Preferred but

  • not essentialExperien ce supporting A / B and multivariate test
  • ing programmesExperi ence managing automated life
  • cycle journeysA digital-first mindset with awareness of consumer behaviours across device

    • s and cha

  • nnels

    • The Perks 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexibl

  • e bank holidays10%
  • Company PensionAnnu
  • al Bonus Scheme2 Weeks Wor
  • k From AnywhereMed
  • iCash Progr
  • ammeOn-sit e GymA host of flexible benefits

    • discounts

    ED&I at CAVUWe’re an equal opportunities employer and we’re committed to building a diverse, inclusive workplace. We encourage applications from all backgrounds

    and experiences.We also understand that some people might only apply when they meet every single requirement. If you’re reading this and don’t tick every box — we still want t

    o hear from you.If you need reasonable adjustments for the interview process, please contact us to req

    uest assistance.

    Are you ready to reach new heights? Ap

    ply via the link.

    Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Marketing

    Industries

    Airlines and Aviation

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