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Customer Service Administrator

Kinaxia Logistics LimitedStalybridge, England, United Kingdom

7 days ago

Job type

Full-time

Temporary

Job description

Join to apply for the Customer Service Administrator role at Kinaxia Logistics Limited

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Join to apply for the Customer Service Administrator role at Kinaxia Logistics Limited

Bay Freight is looking for an enthusiastic Customer Service Administrator to join our team in Stalybridge. The role of the Customer Service Administrator will be to provide general administrative support to the Customer Service Department to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

What's in it for you?
Competitive pay
Life assurance & company pension
Training & development opportunities (including CPC training)
Modern fleet & equipment
Free uniform & PPE
Onsite parking
Cycle to work scheme
Long-service recognition awards (5, 10, 20, 30, 40 years)
Exclusive employee discounts on retail, travel, motoring & leisure

Your Role Will Involve

Assist with maintaining the CRM system to ensure all queries, including complex and escalated issues, can be managed effectively and efficiently and customers are kept updated.

Create a relevant and structured filing system to establish and maintain an organised department.

Assist in the continual development of processes and procedures to improve operational efficiency.

Maintain the customer service standards, service level agreements, policies and procedures across all customer service functions to ensure they remain accurate.

Build and maintain working relationships with all work colleagues to ensure a ‘one team approach' to the delivery of company performance standards and business objectives.

Communicate professionally with the relevant departments ensuring they have accurate and timely information.

Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant.

Assist with the booking in of delivery times and follow up on timed deliveries, taking action where necessary and escalate where appropriate to ensure customers are notified of any potential service failures.

Assist with providing quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

What You'll Bring :

Transport and warehousing preferable

Both working and technical knowledge of CRM systems preferably Sage

Both working and technical knowledge of software management systems including Stirling and Contrado

Product and pricing schedules

Dealing effectively with customer queries

Building and maintaining effective working relationships both internally and externally

Customer Account management

Full utilisation of a CRM system

Using software management systems

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Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services

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Customer Service Administrator • Stalybridge, England, United Kingdom