German Speaking Customer Service Administrator

Murray Recruitment are recruiting a Customer Service Advisor (German Speaking) for our client based in Lanarkshire. Role Overview : This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams. Key Responsibilities :

• Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care.
• Communicate clearly with customers regarding orders, delivery updates, returns, and product issues.
• Process orders and quotations promptly via multiple channels, ensuring responses within the same working day.
• Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations.
• Follow up on payments and reminders, particularly for Continental Europe accounts.
• Liaise with internal teams, including technical departments and external sales, to meet customer needs.
• Identify opportunities to grow sales through cross-selling and upselling.
• Maintain accurate and up-to-date customer account records.
• Support future live chat and web-based service developments for Europe.
• Perform additional duties as required to uphold a high standard of service. Skills & Experience :
• Fluent in both German and English to business level, written and verbal.
• Strong commercial awareness and a passion for building customer rapport.
• Proven ability to deliver exceptional customer service.
• Excellent communication, organisation, and teamwork skills.
• Ability to multitask, prioritise, and maintain accuracy under pressure.
• Fast learner with strong IT literacy and written communication skills.
• Friendly, cooperative, and empathetic with a proactive, can-do attitude. Offering :
• Competitive salary of £DOE per annum.
• Participation in the Company’s Ex Gratia Profit Share Scheme after 12 months’ service.
• Healthcare Plan available after completion of 3-month probation.
• 25 days annual leave plus statutory holidays.
• Full-time hours : 7 : 30 am – 3 : 45 pm or 8 : 00 am – 4 : 15 pm, Monday to Friday.
• Hybrid working available after initial training (optional : 2 days remote)