Senior Onsite IT Technician

Senior Onsite IT Technician

Location : Newcastle

Competetive Salary

Working hours : Mon Fri, 40 hours per week (available to work outside core hours)

The Senior Onsite IT Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role.

Main responsibilities

• Provide Dedicated Support (computers, printers, phones, tablets...) - Offer personalized onsite IT support to VIP users, addressing their technical issues promptly and efficiently
• Technical Troubleshooting : Diagnose and resolve hardware, software, and network issues for VIP clients, ensuring minimal disruption to their workflow
• System Maintenance : Perform regular maintenance and updates on VIP clients devices, including laptops, desktops, mobile devices, and other peripherals
• Videoconferences : Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants
• Incident Management : Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner

Ownership : responsible for engagement, interpreting client needs, offe...