IT Helpdesk Analyst

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Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You’ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a “follow-the-sun” 24 / 7 model.

This role is ideal for someone with at least 1 years' experience in 1st line support who thrives in fast-paced environments and enjoys working both independently and collaboratively.

Key Responsibilities :

• Deliver professional support via email, phone, and service desk portal to remote and on-site users
• Log and manage incidents through to resolution using an ITSM tool
• Monitor systems and respond proactively to alerts
• Manage IT assets and user access to internal and third-party systems
• Support and maintain hardware / software systems and resolve technical issues

Requirements :

If you're ready to grow your IT career in a collaborative and supportive global environment, we’d love to hear from you.

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