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Operational Manager

Operational Manager

NHSEngland, United Kingdom
5 days ago
Job type
  • Full-time
Job description

Westbourne Medical Centre is looking for a highly motivated and enthusiastic individual to join the Practice as an Operational Manager. We are a small and friendly team, seeking someone with strong management skills, including experience in project management, staff management, and CQC compliance. GP Practice experience is preferred but not essential. We offer flexible working hours, negotiable between 30 and 37.5 hours.

Main duties of the job

The main duties are detailed in the attached job description but primarily involve operational and project management, ensuring CQC compliance, HR management, IT management, and involvement in the PCN.

About us

Westbourne Medical Centre serves approximately 5,500 patients and is located in North Ormesby Health Village. Our team includes 2 GP Partners, 2 Salaried GPs, senior management support, a Finance Manager, Nurse Practitioner, Practice Nurse, HCAs, and reception and administrative staff. We are part of Greater Middlesbrough PCN.

Job responsibilities

Human resources :

  • Oversee recruitment and retention of staff with Senior Manager support
  • Maintain personnel records, including DBS checks, absenteeism, leave, and training records
  • Implement mandatory and personal development training
  • Conduct induction training for new staff
  • Provide line management, including 1 : 1s, team meetings, and appraisals
  • Liaise with Senior Manager on performance or disciplinary issues

Organisational :

  • Manage daily operations, ensuring efficient systems and processes
  • Collaborate with Senior Manager on new processes and contract changes
  • Review and update the practice continuity plan
  • Create and maintain practice policies and ensure reviews are completed
  • Attend meetings, prepare agendas, and distribute minutes
  • Oversee QOF targets and workforce planning, including rotas
  • Ensure premises are maintained, cleaned, and secure
  • Handle significant events, audits, and actions
  • Ensure compliance with CQC regulations
  • Engage with PCN and represent the practice at meetings

    • Patient services :

  • Develop and manage patient services strategically
  • Ensure service delivery aligns with guidelines and NHS obligations
  • Monitor practice performance and manage complaints
  • Support the Patient Participation Group

    • Information Technology :

  • Maintain and develop IT systems and encourage their use
  • Manage primary care IT developments and liaise with ICB
  • Maintain the practice website
  • Develop data capture and reporting procedures
  • Collect statistics, prepare reports, and conduct research
  • Maintain confidentiality of information

    • Quality :

  • Lead quality improvement initiatives
  • Monitor performance and manage change
  • Assess demand and capacity, supporting necessary changes
  • Ensure clinical governance compliance
  • Reflect on team activities and suggest improvements
  • Collaborate with other agencies to meet patient needs
  • Manage own workload and resources effectively

    • Confidentiality :

  • Ensure data confidentiality and compliance with relevant legislation

    • Health & Safety :

  • Implement health, safety, and infection control policies
  • Maintain awareness of health and safety guidelines
  • Identify and manage risks
  • Provide training and ensure safe work practices
  • Report hazards and take corrective actions

    • Equality and Diversity :

  • Support equality, diversity, and patient rights
  • Respect privacy and dignity of patients and staff

    • Training will include NHS mandatory courses and ongoing professional development. The role requires participation in annual performance reviews and responsibility for personal growth. Personal attributes should include strong analytical, strategic, communication, and people management skills, with enthusiasm and positivity under pressure.

    Person Specification

    Qualifications

  • Management Qualification
  • Project Management Qualification

    • Experience

  • NHS and primary care experience
  • Experience working in general practice and with a PCN
  • Managing clinical staff experience

    • Disclosure and Barring Service Check

    This role is subject to a DBS check due to the Rehabilitation of Offenders Act 1975. The salary is Band 5 / Band 6 equivalent, depending on experience.

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    Operational Manager • England, United Kingdom