Front Office Manager

Front Office Manager - London Hospitality | Guest Experience | Team Leadership We're looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you'll ensure smooth operations and deliver exceptional guest experiences. Key Responsibilities : Lead and motivate the front desk team Ensure seamless guest journeys and high satisfaction Handle guest feedback and resolve issues professionally Drive upselling strategies and monitor performance Promote self-check-in systems and staff training Collaborate across departments for smooth operations Hours 9-5 with one weekend in 4What We're Looking For : Proven front desk experience within a Hostel or very large hotel Ideally suited for a Duty Manager looking for the next step Strong leadership and communication skills Guest-focused with a problem-solving mindset Familiarity with self-check-in tech is a plus Data-driven and performance-orientedWe are happy to provide application and / or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and