Technical Operations Manager

Technical Operations Manager - 12 Month (FTC) | £70,000 - London (Hybrid - 3 Days Per Week)

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Here at Burns Sheehan, we're working with a leading name in the Real Estate space as they look to hire a Technical Operations Manager to help ensure smooth, reliable IT services across their UK and European offices.

This is a key hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You’ll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers – while also driving continuous improvement across user support, service processes, and operational tooling.

The business is medium-sized (150 people across 9 countries), so it’s still agile, with the chance to influence how things are run. They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate.

Core Responsibilities :

• Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction.
• Act as escalation point for major incidents – coordinating resolution and keeping stakeholders informed.
• Take ownership of Incident, Request, and Escalation processes and related reporting.
• Oversee Change Management processes and chair CAB meetings.
• Support desktop, mobile, and office IT environments – including vendor relationships, licensing and asset management.
• Work closely with internal teams and external partners to align on service improvement priorities.
• Occasionally travel to European offices when required.

Key Experience We’re Looking For :

This is a great opportunity for someone looking to step up in a visible, hands-on leadership role with plenty of variety day to day. If you’re interested, apply below and we’ll be in touch.

Technical Operations Manager - 12 Month (FTC) | £70,000 - London (Hybrid - 3 Days Per Week)