Application Support Engineer

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Application Support Engineer, peterborough

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Client : Burns Sheehan

Location :

peterborough, United Kingdom

Job Category : Other

EU work permit required :

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Job Views : Posted :

31.05.2025

Expiry Date : 15.07.2025

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Job Description :

Application Support Engineer | AI-powered SaaS Start-up

Location : Remote (UK-based with US hours, 3pm–12am GMT)

Working Style : Remote-first, flexible with optional in-person meetups

About :

Here at Burns Sheehan we are working exclusively with one of the most exciting tech start-ups in the UK, who are looking for an Application Support Engineer to join their high-performing team. You’ll play a critical role in supporting internal users, spotting patterns before they become issues, and improving how technical support is delivered across the business. With a focus on product insight, systems understanding, and proactive support this is an ideal opportunity for someone technically curious who loves solving puzzles, thrives in a fast-paced start-up environment, and wants to grow with a company scaling into new markets.

Responsibilities :

• Acting as the first point of contact for platform bugs, client issues and working closely with teams to troubleshoot any issues.
• Creating clear, actionable bug reports, maintaining internal runbooks, knowledge bases, and FAQ docs for scalable self-service
• Assisting in pre-release QA : running exploratory tests and identifying edge cases
• Helping shape and evolve the support tooling, processes, and metrics as the company scales

What We're Looking For :

Sound interesting? Feel free to apply and I will get back to you to discuss...

Application Support Engineer | AI-powered SaaS Start-up

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