Team Leader
Department : Retail
Employment Type : Full Time
Location : London
Description
As an ambassador for REFY, the Team Leader will be at the forefront of bringing the REFY brand to life for your customers and employees. You will support and coach the team to achieve sales goals whilst ensuring the highest standards across every touch point of the customer journey.
You will support the management, training and development of your team and put the customer relationship and experience at the heart of all your actions.This position requires flexibility and a keen interest in luxury beauty retail.
KEY RESPONSIBILITIES
Sales and Customer Experience
- Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
- Engage with customers to showcase REFY products and provide personal consultations
- Handle customer interactions effectively, focusing on high-quality resolutions while gaining insights into customer service, sales, and brand representation.
Business Performance
Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.Assist your team in achieving sales targets through collaborative goal-setting.Record accurate sales information weekly to monitor performance.Build strong partnerships with brands and retailers.Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.Support management in executing impactful in-store events and activations during peak seasons.Team Development and Leadership
Lead the onboarding and training of new team members, embodying REFY’s core values and standards.Cultivate a team culture built on trust and open communicationSupport management with team administration, including scheduling, leave management, training coordination, and other operational needs.SKILLS, KNOWLEDGE AND EXPERIENCE
Demonstrated expertise in coaching and developing team membersExcellent interpersonal skills and ability to connect with diverse customers and team membersA passion for the beauty industry and luxury retail environmentsDemonstrated success in achieving individual and team sales and KPIsExperience in inventory management and visual merchandisingAvailability for a flexible schedule, including weekendsSkilled at engaging with all management levels and fostering collaborative, positive business relationshipsOUR BENEFITS PACKAGE
31 days Annual LeaveCycle to Work schemeEnhanced Maternity and Paternity LeaveProduct AllowanceTraining and Development OpportunitiesVitality Health InsuranceJ-18808-Ljbffr
