Field Account Manager

Job Description

Location : Field Based - South

Salary : Up to £40,000 with uncapped commission + Company Car / Car Allowance

Working Hours : Monday to Friday 8 : 30 / 9 : 00 - 17 : 00 / 17 : 30

Responsibilities

• Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
• Ensure customer meetings every 3 months for account reviews.
• Increase product penetration across existing customer base with high product knowledge.
• Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
• Identify customer needs for new / additional products through effective questioning and engage specialists as needed.
• Accurately input meeting information into Daisy Central within 24 hours and send follow-up actions to customers.
• Complete all quotes through Daisy Central or provided templates within 48 hours of meetings.
• Maintain high product knowledge to spot opportunities for customer efficiency and cost reduction.
• Deliver excellent account management to encourage re-signs and cross-selling.
• Collaborate with support and specialist teams to provide high-quality service.
• Raise and resolve customer service cases, communicating with customers throughout the process.
• Follow up with customers post-case resolution to ensure satisfaction.
• Flag at-risk customers to management for appropriate action.

Qualifications

Additional Information

Benefits of working at Daisy :

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