Administration Clerk

Operations Clerk

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Full Time / Permanent

Office based - Hemel Hempstead HP2 – clean driving licence essential

Handdels London is a trusted leader in logistics, known for excellence in transportation, delivery, and event support. From luxury watches to F1 cars and even ISS replicas, we specialise in high-quality global shipping.

The Operations Clerk is responsible for organising and coordinating themselves and the team, to support the business, providing accurate information within a timely manner, and to maintain the effectiveness and efficiency of running the business on a day-to-day basis.

The Operations Clerk plays a key role within the organisation and is first point of contact with our customers, suppliers, and third-party agents, responding to and resolving queries in a timely, efficient, and friendly way.

Answer phones, manage and respond to customer queries (by telephone and by e-mail), in accordance with company guidance.

Manage information flow into, out of, and within the Company (via telephone and various shared mailboxes)

Process, schedule, and track client bookings daily using a combination of available software tools (Navigator, Microsoft 365 Suite, HubSpot, Teams) and web portals for customers and third-party agents where appropriate.

Schedule and coordinate Handdels fleet and drivers, identifying demand for sub-contractors where necessary and in accordance with individual client requirements and job-specific needs.

Prepare documents & communications, including but not restricted to Quotes, ATA Carnets, Rate Cards, Reports, Presentations, and other correspondence where required using the software tools available within the Company.

Liaise with clients, agents and third parties where necessary to provide a high level of customer service, and to maintain our supplier relationships where appropriate.

Address any client complaints or queries effectively, problem-solving and escalating where required.

Travel where necessary, for example client meetings and site visits.

Attend company training & workshops where necessary.

Create / modify internal processes and communicate these effectively based on business needs.

Provide support for managers and directors as necessary.

Maintain accuracy of client account records and data.

A clean driving license.

Knowledge of Importing / exporting / shipping is beneficial.

Ability to communicate effectively in a variety of written and verbal formats, including telephone, email and in person with a wide range of people.

Willingness to help and support colleagues, thinking beyond the task being given.

A flexible team player who can demonstrate a can-do attitude and the ability to use initiative.

A responsible and commercially minded individual who is confident, keen to be proactive and is service minded.

Experience working within an office environment.

Excellent organisation and planning skills

Proficient in IT – MS Word / MS Excel / MS PowerPoint etc.

Passport

Familiarise themselves with the Company Policies and Procedures, held on the SafeHR system, accessible by all staff at any time from the website.

Uphold the Equal Opportunities and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.

Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.

Be proactive, bring ideas, suggestions and contribute to business improvement.

Undertake training as required.

flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met.