Customer Services Advisor

Customer Services Advisor

Location : Stirling, FK7 7QQ.

Salary : Competitive.

Contract : Full time, permanent.

Etex Insulation UK Ltd are a manufacturer of mineral glass wool thermal and acoustic insulation. We currently have an opportunity for a Customer Services Advisor to join our site based in the heart of Stirling.

This role is key in ensuring we consistently deliver excellent customer service across the business. You will be responsible for responding to inbound customer calls and emails regarding order inquiries, shipping dates and other administrative duties. In addition, you will be required to work closely with Regional Sales, Logistics, Technical Support and Finance. This means that it is a vital part of the role to build and sustain a long-standing professional relationship across other departments and with all levels of employees.

Customer Services Advisor - Accountabilities

Main customer interface for order intake, processing and logistics

Maintain order accuracy and ensure orders are entered within timeframe

Work with the customer and internal Departments in relation to payments

Actively participate in departmental activities and initiatives

General ad hoc duties

What we need from you

Previous experience in customer services or within sales department preferred

Good working knowledge of Microsoft Off...