Retail Customer Service

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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.

Are you ready to launch a winning career?

Salary pays £12.50 p / h

What you will do

• Deliver outstanding customer service.
• Always promote safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 10 hours, consisting of a mix of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.

At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.

Qualifications

Additional Information

What we offer

At Entain, we provide a competitive salary along with great benefits, including :

Join us and be part of a supportive, inclusive community where everyone is celebrated for being themselves.

If you need any adjustments or accommodations during the recruitment process, please contact us.

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At Entain, we do what's right. We are committed to creating a diverse, equitable, and inclusive future for our people and the wider industry. We ensure our hiring practices are ethical and compliant with all applicable laws.

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