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People and Payroll Officer

People and Payroll Officer

Emma BridgewaterStoke-On-Trent, England, United Kingdom
6 days ago
Job type
  • Full-time
  • Permanent
Job description

Location : Lichfield Street

Hours : 30 hours per week (4 days per week)

Contract : Permanent

Department : People & Culture

Salary : £24,000 per annum (£30k full time Equivalent)

At Emma Bridgewater, our values— Togetherness, Energy, Care, and Curiosity —guide everything we do. We’re looking for a People & Payroll Officer who shares these values and can bring a calm, organised, and thoughtful approach to this varied and rewarding role.

About the Role

This is a hybrid position within our People & Culture team, with responsibilities split between payroll administration (2 days per week) and employee lifecycle support (2 days per week) . It’s a role that requires precision, empathy, and the ability to adapt quickly when priorities shift.

You’ll be the first point of contact for People and Payroll queries, and a key contributor to the smooth running of our internal processes—from payroll and absence management to flexible working and employee relations.

Key Responsibilities

Payroll (2 days per week)

  • Coordinate and process weekly and monthly payrolls accurately and on time
  • Ensure correct application of statutory payments (SSP, SMP, etc.)
  • Maintain up-to-date payroll records in line with legal and organisational standards
  • Liaise with finance and external providers to resolve payroll queries
  • Support payroll-related audits and reporting
  • Assist with the annual audit process

People & Culture (2 days per week)

  • Administer key people processes including absence management, flexible working, maternity / paternity leave, and disciplinary / grievance procedures
  • Maintain accurate and confidential employee records
  • Provide first-line support to employees and managers on HR-related queries
  • Support performance and development processes, including sickness monitoring and training coordination
  • Contribute to internal communication and engagement initiatives
  • Provide guidance on company policies and ensure compliance with employment legislation
  • Support the delivery of People & Culture projects and the wider People Plan

    • Experience & Skills

    We’re looking for someone who brings :

  • Experience in HR and / or payroll
  • Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook)
  • Excellent attention to detail and a methodical, process-driven approach
  • Strong communication and interpersonal skills
  • The ability to manage time effectively and re-prioritise when needed
  • A positive, proactive attitude and a willingness to learn
  • A collaborative spirit and a genuine care for people

    • Desirable (but not essential) :

  • Knowledge of HR and payroll systems
  • CIPD Level 3 or equivalent experience
  • Payroll qualification

    • Training & Development :

    We’re committed to supporting your growth. If you’re keen to develop your career in People & Culture, we can offer training towards a CIPD qualification , a payroll qualification , or both , depending on your interests and aspirations.

    Why Join Us?

    At Emma Bridgewater, we care deeply about how we work together. You’ll be joining a team that values collaboration , enthusiasm , and thoughtful attention to detail . We take pride in creating a workplace where people feel supported, valued, and inspired to grow.

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    Payroll Officer • Stoke-On-Trent, England, United Kingdom